ITDE Manager - Service Management

Services management allows the ITDE manager to manage all services available for a precinct or all precincts.

Service Details

When you're creating a new service or editing the existing, this is the details section.

Service Type

Service type define the type of service and its category.

These are the list of categories and its type:

• Experience
  This service is intended for everybody in the community.
  Mostly focusing on community engagement, retail and professional services.
   
  • Business Centre
    This service type is intended for businesses operating within International Towers that would provide their service to the community.
    e.g. Bike maintenance within Basement.
  • Concierge
    This service type is intended for concierge service by International Towers team.
  • Food & Beverage
    This service type is intended for any food and beverage service provided by businesses within or outside the Barangaroo precinct.
  • Professional Services
    This service type is intended for any professional services that can't be categorised.
  • Retail
    This service type is intended for retail businesses within or outside the Barangaroo precinct.

• Assets
  This service category is intended for any assets within the precinct that would be created as a service.
  • Car Space
    This service type is intended for car spaces for lease
  • Loan Equipment
    This service type is intended for any equipments for loan.
    e.g. A/V equipments or other technology equipments.
  • Loan Furnitures
    This service type is intended for any furnitures for loan.
  • Spaces
    This service type is intended for any spaces within the assets for hire.
  • Storage
    This service type is intended for any storage within the assets for hire.
    
    
• Operations & Management
  This service category is intended for management of assets or the day to day operations within the precinct.
   
  • Analytics & Reporting
    This service type is intended for analytics and reporting of ITDE manager.
    (currently using ACA analytics for room booking)

• •  ITDE Digital Passport (Partner's Portal)
    This service type is intended to give user access to Partner Portal as a service.
    This is not currently implemented at the moment.
    
    
  • Loading Dock Bay Management
    This service type is intended for IT Mobile Dock

• • Mail & Courier
    This service type is intended for the IT Mailroom

• • Reactive & Preventative Maintenance
    This service type is intended for assets maintenance
    
    
  • Access Pass - Mobile
    This service type is intended for HID - Mobile Access Pass
    
    
  • Printing
    This service type is intended for Multi Function Devices

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Limit service

This is to provide limitation to how many times or hours that the user is allowed to use the service.

Services' Technology

This section is for the technology setup of the service.

Integration Type

There are two type of integration for services.

• Integrated
  As the name suggest, integrated service will be using an API or SSO both ways.
  This needs to be integrated and developed.
• Embedded
  Some services won't have the technology to integrate.
  We can use an embedded type to embed their webpage/s into Partner Portal.