In this thought-provoking episode, we sit down with workplace relations expert to explore the reality behind so-called “difficult” people at work and why, more often than not, we’re actually dealing with people in difficulty.
Together, we unpack the complex dynamics behind challenging workplace relationships and conversations, moving beyond policies, processes, and quick fixes to focus on what truly matters: people. Kate shares a refreshing and deeply human approach to leadership, conflict, and workplace culture, one grounded in curiosity, empathy, and understanding the root cause rather than simply reacting to behaviour.
When: 17 June 2026, 12:00 pm AEST
This conversation is especially valuable for senior leaders, middle managers, business owners, and HR professionals navigating the increasing complexity of modern workplaces. Kate challenges traditional approaches to performance and conflict management, offering practical insights into how authentic listening and meaningful dialogue can create safer, more accountable, and more connected teams.
Throughout the episode, we explore why slowing conversations down often leads to better long-term outcomes, how asking thoughtful questions builds trust, and why people are far more likely to follow rules and processes they helped create themselves.
At its heart, this episode powerfully reminds us that conversations can transform workplace culture, strengthen relationships, and create lasting impact when we choose empathy over assumption and curiosity over control.
ABOUT KATE
Kate Russell is a conflict transformation specialist with more than 30 years’ experience helping leaders and teams turn tension into trust. As the founder of The Huddle, she has mediated thousands of workplace disputes and supported organisations across Australia to build psychologically safe, high-performing cultures.
Warm, wise and deeply human, Kate is known for making hard conversations feel easier. Her signature VALID model and her belief that “conflict is a gift” have reshaped how leaders approach communication, accountability and connection.
Audiences love Kate’s clarity, humour and practical insight — she leaves people feeling hopeful, empowered, and ready to lead with courage and compassion.